At Swaan, we take pride in the quality of every product we send out. If something isn’t right, we’re here to make it right — quickly and without hassle.
What we accept
- Products that arrived damaged or broken
- Incorrect items received (wrong product or quantity)
- Products with quality issues (stale, mouldy, or compromised packaging)
What we don’t accept
- Returns due to change of mind after delivery
- Products that have been opened and partially consumed (unless there is a quality issue)
- Requests raised after 7 days of delivery
How it works
Click the button below to open our request form. Fill in your order details and describe the issue — attach a photo if possible, it helps us resolve things faster. Our team will respond within 1–2 business days.
Submit a Return or Replacement Request
The form opens in a new tab. Please have your order number ready.
Submit Request →